![]() Complete the account recovery process and tap OK. To remove the app from a device using a personal Microsoft account. ![]() Or, authenticate the recovery account via an alternative MFA (multi-factor authentication) method such as email, SMS, or password. Enter the verification code you receive on your old mobile device.So in their example, if you are trying recover personal account A from your old phone, but the Authenticator app on the new device already contains personal account B, it will overwrite account B when you recover account A. For example, this option works with Google accounts if you’re logged in to even one of the company’s apps, such as YouTube. you must make sure you don't have a personal Microsoft account already set up in the authenticator app on the new device. The item you need is usually somewhere on the Security tab. ![]()
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